New Jobs at at Mount Meru Hotel, Front Office Agent

Front Office Agent
Dedicated personnel, Hard working under minimum pressure, more forecasted and ready to take new challenges
Diploma in Hospitality & Tourism Management
  •  A minimum of 2 years working experience in as Front Office Agent within luxury hospitality
  • Experience in using OPERA Property Management System and Microsoft systems
  • Proven experience with a wide variety of productivity and business software
  • Experience of interacting and managing communication with guests
  • Demonstrated experience in handling complex situations

  • Contribute to an overall exceptional experience from check-in through check-out
  • Ability to multitask, prioritize, and manage time
  • Ability to effectively coordinate and manage tasks and priorities
  • Possess and excellent attention to detail
  • Maintain a high profile in the day to day front office operations
  • Being knowledgeable of information on the hotel and surrounding area
  • Be self-motivated and proactive going beyond the call of duty
  • Must be a self-motivated and well organised individual
  • Ability to offer personalised service to each and every guest
  • Ability to handle guest complaints with interest, concern and empathy
  • Perform all cash and credit card transactions using established procedures
  • Present statements of charges to departing guests and receive payment
  • Trustworthy and discrete with a high degree of personal integrity and positive attitude
  • Develop and maintain positive working relationships; support team to reach common goals
  • Fluent in English with exceptional communication skills both in written and verbal form
  • Knowledge of a second language is an asset
  • Pro-actively try to cross-sell other facilities such as F&B venues and up-sell room types
  • Perform other reasonable job duties as requested by Supervisors
  • Ability to work days, nights, weekends and holidays when required by the business

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